Booking Terms and Conditions

Ordering tickets
Please send your reservation enquiries in writing. Bookings are made on a first-come first-served basis according to the number of seats available. Specific rows and places cannot be pre-selected. You will be sent written confirmation of your reservation including the date when your option expires.

Please note that these reserved tickets will automatically go back on sale if you do not confirm your booking in writing by the specified option date. The Festival management and Festival Office may extend or curtail the option date in special cases.

There is no legal entitlement to secure an allocation of tickets or to extend the option date.

Payment and postage
Once you have confirmed your booking, you will receive an invoice by email or through the post. Payment can be made by bank transfer or with a credit card (VISA, Master Card or Diners Club – please provide credit card details when making a fixed booking). Tickets that have not been paid by the assigned due date will be put back on sale and the seats will be allocated elsewhere. Tickets will only be posted to you once full payment has been received.

All prices are inclusive of VAT and duties. Postage is charged separately.

Exchanges and returns
Please note that cancellations are not permitted after the booking has been confirmed and the tickets paid for. Changes to the programme and the cast do not entitle ticket holders to return or exchange their tickets. If a performance is sold out, tickets may be returned for sale without guarantee on a consignment basis. The consignment fee is 20% of the ticket price. If a ticket is resold, the balance is paid at the end of the Festival.

Bad weather
Information about procedures when a performance is officially cancelled by the Festival management and about ticket refunds can be found here …

Entry to the Festival grounds
Visitors will only be allowed to enter the Festival grounds with a valid ticket for that day.

Visitor Rules
Upon accessing the quarry site, the visitor undertakes to adhere to these Visitor Rules. You can find those rules printed at the ticket office at the entrance of the quarry.

Dogs and pets
Please note that dogs and other pets are not allowed inside the Festival grounds with the exception of assistance dogs. Thank you for your understanding!